Privacy Policy | DashEase

DashEase (“DashEase,” “we,” “us,” or “our”) provides a software platform that helps users upload business data, connect supported data sources, and create dashboards, charts, and analytics views. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, applications, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information you provide directly

We may collect information you provide to us, including:

Name, email address, and account credentials
Billing and subscription information
Business information you choose to upload or enter into the platform
Messages, support requests, and other communications sent to us
Information submitted through forms, demos, waitlists, or contact pages

b. Data you upload or connect

DashEase allows users to upload files and datasets and may allow users to connect third-party systems such as QuickBooks and other supported integrations. Through those uploads and connections, we may process:

Financial and operational business data
Transaction, reporting, customer, vendor, invoice, and expense data
Metadata related to datasets, dashboards, charts, and connected accounts

c. Automatically collected information

We may automatically collect certain technical and usage information, including:

IP address, browser type, device information, and operating system
Log data, page visits, feature usage, and interaction events
Approximate location derived from IP address
Diagnostic, performance, and error information

2. How We Use Information

We use information we collect to:

Provide, operate, maintain, and improve the Services
Create and manage user accounts
Authenticate users and secure access to the platform
Process uploaded datasets and generate dashboards, charts, and analytics
Support third-party integrations requested by users
Process payments, subscriptions, and account administration
Respond to support requests and communicate with users
Monitor usage, troubleshoot issues, and improve reliability
Prevent fraud, abuse, unauthorized access, and misuse
Comply with legal obligations and enforce our agreements

3. QuickBooks and Other Third-Party Integrations

If you choose to connect a third-party service such as QuickBooks, you authorize DashEase to access and process data made available through that integration in accordance with the permissions you grant.

For QuickBooks integrations, DashEase may access accounting-related data needed to display dashboards, charts, analytics, and related business intelligence views. We store integration credentials and tokens server-side and take reasonable steps to protect them. Sensitive integration secrets are not intended to be exposed to the client-side application.

We use data obtained through connected integrations only to provide and support the Services requested by the user, including synchronization, reporting, analytics, troubleshooting, and security.

4. Legal Bases for Processing

Depending on your location, we may process personal information based on one or more of the following grounds:

Performance of a contract with you
Your consent
Our legitimate interests in operating and improving the Services
Compliance with legal obligations

5. How We Share Information

We do not sell personal information to advertisers. We may share information:

With service providers that help us operate the Services
With infrastructure, hosting, database, analytics, authentication, email, and payment providers
With integration partners when required to provide user-requested features
When required by law, legal process, or governmental request
To protect the rights, property, security, and integrity of DashEase, our users, or others
In connection with a merger, acquisition, financing, reorganization, or sale of assets

Our service providers may include hosting and deployment providers, database and infrastructure providers, billing providers, and other operational vendors needed to deliver the Services.

6. Data Storage and Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

Data may be stored and processed using third-party infrastructure providers. We strive to restrict access to sensitive information to authorized personnel and systems with a legitimate business need. Integration tokens and other sensitive credentials should be stored in encrypted or otherwise protected form on the server side.

7. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods may vary depending on the type of data, account status, legal requirements, and operational needs.

If you disconnect an integration, delete uploaded data, or close your account, certain information may remain in backups, logs, or records for a limited period where reasonably necessary for security, legal, compliance, or operational reasons.

8. Your Choices and Rights

Depending on your location, you may have rights to:

Access personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of certain information
Object to or restrict certain processing
Request portability of certain information
Withdraw consent where processing is based on consent

You may also be able to manage account information, disconnect integrations, or request account deletion by contacting us.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Services, maintain sessions, remember preferences, analyze usage, and improve performance. You may be able to control cookies through your browser settings, though disabling certain cookies may affect functionality.

10. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country where you live. Where required, we take steps designed to provide an appropriate level of protection for transferred information.

12. Third-Party Services and Links

The Services may include links to or integrations with third-party websites, products, or services. We are not responsible for the privacy practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, or by updating the “Last updated” date above. Your continued use of the Services after an update becomes effective means you accept the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Orivian / DashEase
Email: support@orivian.ai
Website: https://orivian.ai
App: https://dashease.orivian.ai